Preventing and Resolving Duplicate Late Fees
Preventing and Resolving Duplicate Late Fees
Duplicate late fees can occur in CINC Core due to specific system settings.
Duplicate late fees typically arise when the Generate Previous Year Late Fees toggle on the Association Information screen is enabled while the current fiscal year also has a monthly delinquent fee configured. This results in two fee processes running simultaneously, one for the prior year and one for the current year.
To ensure only the current fiscal year’s late fee process runs:
In CINC Core, select Setup > Association Setup. If you are using universal navigation, click Associations > Associations > View All.
Search for and select the association.
On the Association Information screen, toggle off Generate Previous Year Late Fees.
Click Save.
Once you disable this setting, only the current fiscal year’s monthly late fee configuration will apply, preventing duplicate fees.
Additional tips:
Regularly review your system settings to ensure they align with your association’s billing policies.
In January, you must enable the Gen Previous Year Late Fees toggle on the Association Information screen in order for late fees to charge in January on the charge from December since that is a previous year.
If you encounter issues or need further assistance, contact CINC Support for guidance.