Skip to main content

Reserving an Amenity in Connect

Reserving an Amenity in Connect

Follow these steps to reserve an amenity:

  1. Click the My Community icon.

  2. The My Community page displays. Click Amenities & Common Areas.

  3. The Reserve tab displays. Use the Search field to quickly filter and select the specific amenity.

    Reserving an Amenity_1
  4. The amenity displays. Select the desired reservation date, start time, end time, and number of guests, and then click Reserve Now.

  5. If a fee is applicable, click Continue.

  6. Click Add Payment Method, enter the appropriate details, and then click Save Card.

  7. Click Pay & Reserve Now.


    Notes:

    • While you are completing payment for a booking, a timer holds the slot so it can’t be double-booked.

    • If an amenity has a security deposit, the charge is scheduled 5 days before the reservation date. If that hold fails, for example, due to an expired card or insufficient authorization, you receive a notification prompting you to update the payment method. If the payment method isn’t updated and the hold still can’t be placed, the reservation is automatically cancelled, and you are notified of the cancellation.

Did this answer your question?