The Communication tab on the My Profile page has been updated with several new options that give homeowners greater control over how they receive correspondence and statements. Any changes made here are immediately reflected on the corresponding contact record in CINC.
Secondary Email Address
Homeowners can add a secondary email address to their contact record directly from My Profile.
When the Use Secondary Email For Communication toggle is enabled, system emails are sent to both the Primary and Secondary email addresses.
This setting can also be managed in CINC. Go to My Profile > Manage Email Addresses.
Both email addresses and the toggle setting sync to the Contacts tab in CINC.
Mailing Addresses
Homeowners can add mailing addresses to their contact record from My Profile.
When the Mailing Address toggle is enabled for an address, that address is used for mail correspondence.
Addresses can also be managed in CINC. Go to My Profile > Addresses.
The addresses and their toggle settings are reflected on the Contacts tab in CINC.
Communication Preferences Disclaimer
After making changes to Communication Preferences, homeowners need to acknowledge those changes by clicking I Accept on the disclaimer.
Statement Type Preferences
A Receive eStatements toggle has been added to My Profile to allow homeowners to manage how they receive their statements.
When enabled, the Statement Type preference on the contact record in CINC is set to eStatements.
When disabled, the Statement Type preference is set to paper statements.
This setting can also be managed in CINC. Go to My Profile > Billing Information.