You can identify and troubleshoot CINC VendorPay payment errors by reviewing invoice history, noting common indicators that a payment may not have been processed, and knowing when to verify bank account setup or escalate the issue for further support.
Follow these steps to identify CINC VendorPay payment errors:
In CINC, go to Vendors > Invoices.
OR
In CINC with universal navigation, go to Payables > Invoices > Invoices.
The Invoice List page displays. Search for and select the appropriate invoice.
The Invoice page displays. Click the History tab.
NOTE: A Missing Bank Account status or not seeing the Debit Requested status are indicators that funds were never debited from the association bank account.
Ensure the bank account is set up properly. Refer to Enabling CINC VendorPay.
If the bank account is not set up correctly, open a case with CINC Support to investigate further.