Managing the Violation Letter Email Template
Managing the Violation Letter Email Template
The PDF of the violation letter will be attached to the email sent to the homeowner. This will require that a Violation Letter Email template be set up prior to emailing violations.
To set up a violation letter email template:
Select Tools > Email Templates. If you are using universal navigation, click Associations > Correspondence Tasks > Email Templates.
Select Violation Letter Email in the Email Template field.
Review and, if needed, edit the following template sections and click Save:
Subject Line: CINC recommends using the Association Name tag in the subject line to increase the likelihood that homeowners will recognize the email as coming from their association (e.g., [^Association Name^] Monthly Statement).
Body Text and HTML Body: Use tags like Homeowner Name and Association Name to customize the message.
NOTE: Both body types should contain the same text and tags.
Merge Tags: Merge tags are used in the SubjectTags line and the BodyTags that go into the email. They pull in data from the system wherever they are placed in the subject/body. The tag name corresponds to the data that is pulled in.
Attachments: Use the Manage button to add attachments for use with the template or View to view attachments that have already been added.