Broadcast Texts
Broadcast Texts
Broadcast texts may be sent directly from CINC WebAxis, allowing users to easily communicate with their homeowners, board members, committees, and directory lists.
To provide users with the ability to send an unlimited amount of texts at a low cost, the broadcast texts are sent via an SMS email platform. The texts will come from CINC’s email server and will be delivered to the recipients’ phones as a text message.
A fee of $5.00 per month per association that has been granted access to broadcast texting will be charged to the management company, regardless of the number of homeowners opted in.
Broadcast Text Permissions
Broadcast texting is a permission-based activity. Potential recipients will be required to grant permission to receive text messages. So that all homeowners and not just registered website users can be reached, CINC created a broadcast email authorization process that provides the ability to email the homeowners in a database a link to authorize texting. Once they grant authorization through the email link to receive texts, they will receive a subsequent authorization text to ensure their subscription.
To send broadcast texts, complete the following steps:
Before broadcast texts can be sent, specific permissions must be granted to the security group to which the user is assigned. Select Security/Security Permissions and click Edit Security Group next to the applicable security group name
Under the Broadcast Texts section, select the View, Add, Update, and Delete permissions next to each category, as applicable, then click Save at the bottom of the screen
Select Broadcast Texts/Association Text Settings to assign text access to the applicable associations. Check the box under the Access Granted column next to each association that wishes to utilize the broadcast texts function, and click Save.
Sending Broadcast Texts
NOTE: CINC WebAxis should never be used to send advertising, commercial, or marketing content. Users should consult with legal counsel regarding any questions.
To send broadcast texts, select Broadcast Texts > Send Broadcast Texts. SMS (Short Message Texts) will be sent from this screen via an email platform and are designed to allow for “short” text messages. Select/enter the following fields and click Send Text: If you are using universal navigation, click Communications > Broadcast > Send Enhanced Texts.
Associations: Select the association(s) to whom to send a broadcast text.
Text Recipients: Select the groups / directories to whom to send a broadcast text:
Board / Committee
Web Users
Directory
Sections
Interest Group(s)
Subject: Enter a subject line for the text message. *NOTE: The subject line is used for internal reference when searching for sent texts on the Review Broadcast Texts Sent screen and will not be sent as part of the text to homeowners.
Text Content 1 – 4:Enter the Text Content language in each field, as applicable. Each text box has a character limit of 100. If the text is longer than 100 characters, split the message into multiple text boxes so that the break in the message is strategically placed. As text is entered, the system will display the number of characters remaining. To send a longer text, use the Text Content 2, 3, and 4 fields. *NOTE: Due to carrier restrictions, each content field will be sent as a separate text. For example, if content is entered in Text Content 1 and 2, the recipients will receive two texts
Review Sent Broadcast texts
To review texts that have been sent, select Broadcast Texts > Review Broadcast Texts Sent. Select / enter the following criteria and click Refresh: If you are using universal navigation, click Communications > Broadcast > Review Enhanced Text Sent.
Associations
Date Range
Phone Number
Subject
NOTE: This screen works the same as Administration > Review Sent Emails. If you are using universal navigation, click Communications > Broadcast > Review Sent Emails.
