ACC letters have been updated to ensure that architectural decision notifications are delivered to every owner of a property accurately and completely. Letters and emails are now generated per contact and mailing address, with linked contacts sharing a single letter, and each contact's delivery and communication preferences honored throughout the process.
The following describes the enhancements made to ACC letters in this release:
ACC letters can now be generated for all contacts per the selected mailing address when posting from the Pending ACC Requests page:
A letter is generated for each contact or linked contact with the Owner persona, with a separate copy produced for each of their mailing addresses.
For linked contacts, both names display on one letter per address.
The system honors delivery and communication preferences.
All merge tags populate correctly with recipient information.
Letter entries are recorded on the homeowner’s Notes History page (one entry per letter generated).
ACC letters can now be sent via email:
Added a new ACC Response email template under Other Templates on the Email Templates page.
Separate automated emails, including any applicable attachments, are generated for all contacts when the ACC Response email template includes an email delivery, and the contact has an email address.
The system supports secondary email addresses when enabled.
The system honors delivery and communication preferences.
Business names are used when enabled.
All merge tags populate correctly with recipient information.
ACC Request print jobs display on the Email Correspondence page.
A record of the ACC Response email and applicable attachments is now saved to the homeowner’s Notes History page.