Generating ACC letters formally communicates to homeowners the ARC's decision on a homeowner's architectural modification request.
Follow these steps to generate ACC letters:
In CINC, go to CCR > Pending ACC Request.
OR
In CINC with universal navigation, go to Residents > ACC requests > Pending request.
The Pending ACC Requests page displays. Search for and select the association.
Search for the homeowner (by name, address, account, etc.) or use % to see all pending requests, and click Refresh.
To narrow the results, enter the following search criteria and click Refresh:
Status: Select to show only those requests in that status.
Show all ready for auto-approval: Toggle on to view ACC requests ready for auto-approval.
Date: Enter the date that displays in the homeowner's correspondence record. Defaults to the current date.
Current/New Job: Enter a description for the current group of ACC requests to post. For example, “ACC Req Post 09/25/24”. This description must be 25 characters or less.
Locate the ACC request.
If the ARC committee has already submitted a decision via the website, the ACC request is highlighted in yellow, indicating a response has been received from the committee.
Underlined items represent a link to the homeowner's correspondence record for the ACC Request, where you can review past notes and correspondences.
ACC requests are marked with a red dot and the response displays in red when an ARC response is received.
If needed, update the ACC request information and click Save.
You can click the View ARC Discussion Comments link to view ARC comments for the ACC request. To add a new comment, enter text in the New ARC Note field and click Save.
Select the checkbox next to the ACC request and click Post.
Once posted:
The system generates a letter for each contact with the Owner persona and honors delivery preferences.
A correspondence record is logged to the homeowner’s Notes History page.