Locate a community item payment when you need to review a purchase, fulfill it, refund it, or add a note. Purchases are organized into three tabs based on their status: Fulfillment Queue, Completed, and Refunded. Selecting a purchase opens its details, where you can manage the payment.
Follow these steps to locate a community item payment:
In CINC with universal navigation, go to Residents > Community items and services > Purchase an item.
The Manage Community Item Purchases page displays. Select the appropriate Association from the drop-down list, or select All Associations if you have access to all of them. Your selection carries over as you move between tabs.
Click the appropriate tab to view a particular purchase.
Fulfillment Queue: Purchases that require manual fulfillment. After you fulfill a purchase, click Fulfill to move it to move it to the Completed tab.
Completed: All completed payments
Refunded: All refunded payments
Click Manage on any purchase.
The Miscellaneous Item Details page displays. Review and manage the payment as necessary.
Note: Completed and community item payment transactions display on the Bank Account Register page. All transactions auto-reconcile, so no manual reconciliation is necessary.