Refund a community item payment when a homeowner is owed money back for a purchase, whether in full or in part. You can refund purchases that are in the Fulfillment Queue or Completed tabs, and you can choose to refund by a dollar amount or a percentage. After you issue the refund, the payment moves to the Refunded tab and the refund transaction posts to the Bank Account Register.
You can refund purchases in the Fulfillment Queue and Completed tabs.
Follow these steps to refund a community item payment:
In CINC with universal navigation, go to Residents > Community items and services > Purchase an item.
The Manage Community Item Purchases page displays. Select the appropriate Association from the drop-down list, or select All Associations if you have access to all of them. Your selection carries over as you move between tabs.
Click the Completed tab or remain on the Fulfillment Queue tab.
Click Manage on any purchase.
The Miscellaneous Item Details page displays. Select the Refund Method, either Dollar Amount or Percentage.
Enter the amount to refund.
Click Refund.
The system moves the payment to the Refunded tab, and the refund transaction displays on the Bank Account Register page.