Viewing User Cephai AI Chat History
Viewing User Cephai AI Chat History
To view chat sessions between Cephai and homeowners:
Click Manage Content > Cephai / User Chat History. If you are using universal navigation, click Settings > General > Cephai Chat Settings.
Select the Association. Select Filters and From Date/To, if needed, and then click Refresh.
To download the chat history into an Excel spreadsheet, click Export to Excel. The Cephai chat history can then be printed and/or distributed as needed.
To view chat history details, click Details.
A Chat History Details screen appears containing the following information:
User Name: Name of the homeowner chatting.
Account: Homeowner's account number.
Association: The homeowner’s association.
Chat Session ID: An automatically generated ID assigned to the session.
Date of Chat Session: Date and time the session occurred.
Chat Session: The details of the homeowner entered chat and Cephai’s response. Each user message is separated into its own question with the date and time.
To download the chat history into a PDF, click the Export button. The PDF can then be printed and/or distributed as needed.