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Review Contact Us Request

Review Contact Us Request

Review Contact Us Request

Review Contact Us Request

Contact Us Requests are sent from Homeowner & Board Portal when a user completes the Contact Us form.

  1. Select Administration > Review Contact Us Request. If you are using universal navigation, click Communications > Broadcast > Review Contact Us Request.

  2. On the Contact Us Request screen, select the desired association or all Associations.

    Review Contact Us Request

  3. Select a Status. Messages may be filtered by the following statuses: All, Unread, Read, or Deleted.

Viewing a Contact Us Requests

  1. On the Contact Us Request screen, click View next to the desired request to open the Message screen. A Contact Us Request may also be accessed from the Dashboard under Unread Messages.

    Review Contact Us Request_1

  2. To reply to a message, click Reply.

  3. On the Reply Message screen, enter the following information:

    • To (Email): Enter the email address to which to send the reply. This field will prefill with the email address with which the user registered.

    • Subject: Enter a subject line for the email.

    • Include Old Message: Check this box to include the user’s original email.

    • Message: Enter the body of the email.

    Review Contact Us Request_2
  4. Click Reply to send the message.

Deleting a Contact Us Request

On the Contact Us Request screen, click Delete next to the applicable message.

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