Review Contact Us Request
Review Contact Us Request
Contact Us Requests are sent from Homeowner & Board Portal when a user completes the Contact Us form.
Select Administration > Review Contact Us Request. If you are using universal navigation, click Communications > Broadcast > Review Contact Us Request.
On the Contact Us Request screen, select the desired association or all Associations.
Select a Status. Messages may be filtered by the following statuses: All, Unread, Read, or Deleted.
Viewing a Contact Us Requests
On the Contact Us Request screen, click View next to the desired request to open the Message screen. A Contact Us Request may also be accessed from the Dashboard under Unread Messages.
To reply to a message, click Reply.
On the Reply Message screen, enter the following information:
To (Email): Enter the email address to which to send the reply. This field will prefill with the email address with which the user registered.
Subject: Enter a subject line for the email.
Include Old Message: Check this box to include the user’s original email.
Message: Enter the body of the email.
Click Reply to send the message.
Deleting a Contact Us Request
On the Contact Us Request screen, click Delete next to the applicable message.



