Cephai can answer public and private questions such as:
App Usage Questions. You can ask Cephai app usage questions, and it will respond using information from our CINC Manager user guide. For example:
Can the app be used if there is no network?
How do I sync the association?
Totals or Counts. You can ask Cephai questions related to the total number of violations, work orders, and ACC requests. This can include information about the status, owner, and escalation date. For example:
Which homeowner has the highest number of violations?
How many open ACC requests are there?
About Homeowner Information. You can ask Cephai questions related to the homeowner’s name, account number, phone number, status, and address. For example:
What is John Smith’s property address?
What is Jan Smith’s phone number?
To start a chat session:
Tap the Cephai logo at the top of the screen.
Enter a question in the Active Chat tab and submit. Cephai will provide varying levels of information, including the specific document and page the answer came from, based on which screen you begin the chat session from.
Management Company Screen: Cephai can only answer questions about how to use the app.
Association Screen: Cephai can provide information about using the app, violation totals, work order totals, ACC request totals, and homeowner information for all properties within the association.
Property Details Screen: Cephai can provide information about using the app, violation totals, work order totals, ACC request totals, and homeowner information for the selected property.
Common Area Details Screen: Cephai can answer questions related to work orders.
When done, tap the back arrow. Your chat will be saved to the Chat History tab once you tap back.