Q: How long does my chat history stay in Cephai?
Currently, chat history is not deleted.
Q: Does Cephai have access to information outside the CINC Manager app?
No, Cephai will only access information from your CINC database. In addition, Cephai will only answer for the specific association you are viewing at the time you ask a question.
Q: What if Cephai cannot answer my questions?
Try rephrasing your question. Sometimes, Cephai might not recognize the terms used in the question. For example, Cephai might not give you an answer if you ask about “garbage bins” because your governing documents refer to them as “receptacles” in the Cephai-enabled documents.
Check what screen you are on. Cephai can only answer questions based on the screen you are viewing.
Management Company Screen: Cephai can only answer questions about how to use the app.
Association Screen: Cephai can provide information about using the app, violation totals, work order totals, common area locations, ACC request totals, and homeowner information for all properties within the association.
Property Details Screen: Cephai can provide information about using the app, violation totals, work order totals, ACC request totals, and homeowner information for the selected property.
Common Area Details Screen: Cephai can answer questions related to work orders.
Q: Do my Cephai settings for the Homeowner & Board app impact Cephai in CINC Manager?
No, the AI Name, Association Settings, Disclaimers, Greetings, and User Chat History settings have no impact on Cephai in CINC Manager.
Q: How do I activate/deactivate Cephai in CINC Manager?
Cephai is always available in CINC Manager.
Q: When does an active chat session end and save to chat history?
As soon as the user exits the Cephai screen, the chat session ends and is saved to the chat history. The user can still access the Chat History tab and leave their active chat open.
Q: Cephai inserts merge tags when generating an email message on the email screens. Are these merge tags automatically replaced when the user sends the email?
No, these merge tags are not CINC merge tags and will not be automatically replaced. These tags are suggestions by Cephai and will need to be manually updated by the user before sending the email.
Q: Are email functions available in offline mode or flying (airplane) mode?
Violation and work order emails will be stored as drafts in offline mode. The drafted emails will be sent when the association is synced.
Q: Can the app be used if there is no network?
CINC Manager can download associations to a device to be accessed later for offline use if the device has limited data connectivity. While the device is in offline mode, certain settings and functionality will be inaccessible.
The app will automatically detect when a device is offline and refreshes the screen to show only your downloaded associations. You will know the current state of the app by viewing the Online/Offline toggle in the top right of the screen.
While offline, you will be able to perform all actions necessary to complete inspections as you normally would if your device were online. The app will alert you when a change has been made to the offline database of a downloaded property and remind you to sync the association when back online.
Q: Are the close and reopen functions available in offline mode?
Functions such as closing and reopening a work order or violation are available while in offline mode. Changes are saved to the downloaded copy on your device and can be synced to the association(s) when you’re back online.
Q: Can I remove violation fines already in transaction?
Violation fines already in transaction can be stopped in CINC but not through the app.