CINC Systems

Submit and manage service requests for your community in this section. You can create a new request, provide details and attachments as necessary, and track the status of any existing requests from submission through resolution.

Managing Service Requests in Connect

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

CINC Core

Generating or Printing Homeowner Coupons

Managing Delivery Preferences

Managing Contact Types

Configuring Company Profile Settings

Contacts & Consent - Sending Violation Letters

Managing Addresses

Contacts and Consent - Setting Up Board Members

Managing Homeowner Address Types

Registering New Accounts

Using the Homeowner Listing Page

Managing Contacts

Using the Commination Tab on the My Profile Page

Using the Primary Homeowner Information Page

Creating Collection Correspondence Templates

Managing Contacts and Consent Preferences

Managing Correspondence Disclaimers

Emailing Collection Letters (Contacts and Consent)

Importing Data

Defining Collection Levels

Merging Related Contact Records

Sending Collection Letters

Contacts & Consent - Managing Security Permissions

Managing Field Security

Adding Contact Records

Editing Contact Records

Deleting Contact Records

Adding Address Records

Editing Address Records

Deleting Address Records

Printing Homeowner Statements for Contacts and Consent

Enabling Collections (Contacts and Consent)

Sending ACC Letters

Generating ACC Letters

Mailing ACC Letters

Emailing ACC Letters

Sending Welcome Letters

Creating a Welcome Letter Correspondence Template

Linking the Welcome Letter Template to an Association

Adding Optional PDF Attachments to Include with the Welcome Letter

Selecting Homeowner Status(es) to Receive Welcome Letters

Creating an Optional Welcome Letter Email Template

Generating Welcome Letters

Mailing Welcome Letters

Mailing Welcome Letters (HOA Mailers Clients)

Emailing Welcome Letters

Generating a Quick Correspondence

Emailing Contacts from Notes History

Viewing Reports

Enabling Auto-Matching WebAxis Registrations to Contacts

Manually Matching WebAxis Registrations to Contacts

Re-Assigning a Homeowner Account

Adding Custom Correspondence Disclaimers

Assigning Disclaimers to Associations

Managing Custom Correspondence Disclaimers

Contacts and Consent - Using Web Notifications

Matching Contacts During Registration

Validating Email Addresses

Matching Contacts During Registration - Homeowner & Board App

Using the My Profile Page - Homeowner & Board App

Reviewing Custom Statements Updates

Generating Violation Letters

Sending Violation Letters (LetterStream and HOAMailer Clients)

Emailing Violations

CINC Core with Contacts and Consent

Viewing Pending Checks and Deposits

Fiscal Periods

Bank Accounts

Running Bank Account Reconciliation

Electronic Filing of 1099 MISC and 1099 NEC Tax Year 2025

Bank Account Register

Transferring Funds from Sweep Accounts

Budget Module Overview

Specifying GL Segment Descriptions

Processing $0 Bank Returns

Recurring Transfers

Emailing Collection Letters

What is the Collections Module

Pending Transfers

Creating a New Budget

Posting AP Invoices

Daily Bank Account Reconciliation

Making Collection Corrections

Enabling Collections

Correcting Misapplied BillPay ACH Payments

Setting up Banks

Recording a Transfer without Moving Money

Setting up Collections

Reviewing ACH Approval Pacific

Setting the GL Account Format

Collections Reports

Writing a Check

Reconciling Bank Transactions

Entering Budget Values

Verifying Lockbox Payments

Configuring Payment Allocation and Troubleshoot ACH Payment Issues

Chart of Accounts

Prepaid Timing for Cash Basis Associations

Bank Daily Balances

Handling ACH Return Codes

Researching Pending Payments

Collections Scenarios and Examples

Monthly Functions

Transferring Funds

Correcting Balance Sheets

Reconciling Checkbook Transactions

Setting up Collection Letter Templates

Importing and Exporting Budgets

Bank Transactions

GL History

Recording Miscellaneous Deposits

Setting the Include [X] Days of History and Its Impact on Statement Generation

Resolving Common Issues with Lockbox Payments

Journal Entries

Recurring Journal Entries

CINC Core Non-Contacts and Consent 

Related Articles