Follow these steps to submit a service request:
Click the My Community
icon. The My Community page displays. Click Service Requests.
The Service Requests page displays. Click New Service Request.
Select the appropriate Category for the service request.
Enter a descriptive Title for the service request and in the Message field, provide a detailed explanation of the request.
If applicable, click Add Photo(s) or Video(s) to upload images or videos.
Select whether your service request relates to the Inside Unit or Common Areas.
Notes:
For an Inside Unit request, select the appropriate unit from the Select Unit field. Once the unit is selected, you can decide to grant or deny permission for entry. If you select ON, you’ll need to specify the best time for the visit, provide entry instructions, preferred hours, and indicate the presence of any animals.
If it’s related to Common Areas, specify the areas by entering the location or use the map feature by clicking Use Map Location. This opens a Google Maps page where you can drop a pin at the desired location and then click Confirm Location.
Once all the fields are complete, click Accept.
The system submits the service requests and sends an email confirmation to you.