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Filtering Messages in the Communications Skill

Filtering Messages in the Communications Skill

With emails arriving from multiple communities, sender types, and categories throughout the day, being able to narrow your inbox quickly is essential to staying on top of your workload.

The Filter tool lets you combine multiple criteria at once, so you can zero in on exactly the emails you are looking for without scrolling through your entire inbox.

Follow these steps to use filters:

  1. Click Search and Filter.

  2. The Filter Messages window displays. Select any combination of the following filters to narrow down your messages:

Filter

Description

Association

Search for and select a specific community to display only emails linked to that association.

Sender

Search for and select a specific individual to display only emails sent from that individual.

Priority

Filter by urgency level: High Urgency, Medium Urgency, or Low Urgency.

Role

Filter by sender type: Board, Owner, Tenant, or Unknown.

Read Status

Select Unread to display only messages you have not yet opened or Read to display only messages you have already reviewed.

Starred

Select Starred Only to display emails you have flagged for follow-up.

Done Emails

Select Hide done to display only emails that are not marked as Done.

3. Click Apply Filters.

Your inbox updates to display only emails that match your selected criteria.

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