Contacts and Consent - Emailing Collection Letters
Contacts and Consent - Emailing Collection Letters
Collection letters are delivered based on the contacts Essential Communication Preference.
Letters and emails are now generated per contact and mailing address, with linked contacts sharing a single letter, and email delivery now supported when a contact's preferences allow.
Note: Statements are not sent as part of the notification email. Only Contacts with the Owner Persona will receive collection letters by default.
Follow these steps to send collection letters via email:
In CINC Core, go to Homeowners > Email Correspondence.
The Email Correspondence page displays. Select the collections email job (with the appropriate date) from the Email Correspondence Job drop-down. You can filter the results by Status or Email Address Status.
Select the checkbox(es) next to the homeowners you want to email. Selecting the checkbox in the top of the column selects / deselects all.
Click Email. The system sends the homeowner an email about their collections