Some users own or manage more than one unit in your community association portfolio. Rather than creating a separate profile for each additional unit, you can add units directly to an existing user profile. This keeps all a user's units consolidated under a single account, making it easier for them to log in and manage their information, and easier for you to track their associations.
Follow these steps to add units to a user profile:
In CINC Connect Super Admin, select Users on the left side menu.
OR
In universal navigation, go to Residents > Resident portal management.
The All Users page displays. Use the Filter or Search by field to search for the appropriate user you want to reassign.
Click the More icon to the right of the user and select Unit/Account Management.
Note: You can also click the More icon on the User page and select Unit/Account Management.
The Unit/Account Management page displays. Click Add to Units.
The Assign Units page displays. Confirm the information in the User Info section.
In the Account Info section, select the appropriate Association, Unit Number/Home Address, enter the Account, and select the User Profile.
Note: If a matching unit contact exists, the system links the login to it automatically. If the user you're assigning doesn't match an existing contact, don’t select any option in this section.
If applicable, enable the Send Account Activation Email toggle.
Note: If the user already has an active Connect account, you do not have to enable the toggle.
Click Save.