During the process of daily bank reconciliation, a user may determine that the deposit for homeowner ACH payments cleared the association’s bank account for less than the total deposit recorded in CINC. This will occur when a homeowner’s or multiple homeowners’ ACH payments that were included in the CINC batch are skipped, meaning the homeowners’ bank accounts were not drafted as expected.
ACH payments are skipped for a homeowner when any of the following conditions exist:
The homeowner’s Property Status is changed to Previous Owner.
The homeowner’s Property Status is changed to a status that has the Stop Pay checkbox selected in the dropdown options.
The homeowner is checked for block payments on the Primary Homeowner Information screen.
The homeowner’s billing type is changed from Automatic ACH to another billing type.
Use the Skipped ACH Payments screen to view a list of homeowners whose ACH payments did not process:
Select Homeowners > Payment Search. If you are using universal navigation, click Accounting > Research > Payment Search.
Click on the Skipped ACH Payment tab.
Enter the Batch # (number) of the ACH batch to review and click Refresh.
NOTE: If no results are returned and there are issues with the bank reconciliation due to an ACH batch, log a case with Support. If this screen returns a list of skipped homeowners, perform step 4.
Click on the underlined Date to be taken to the homeowner ledger to void the payment that did not process. See Voiding a Payment for more information. You can only click the Date link if you have access to the corresponding association. A No Access indicator appears with payments for associations you do not have access to.
NOTE: Completing the void/return of the skipped ACH payments will allow the bank deposit to match the CINC deposit for reconciliation.
