You can send a password reset email to a user so they can proceed with resetting their password.
Follow these steps to send a password reset email:
In CINC Connect Super Admin, select Users on the left side menu. You can also search for user profiles on the Users tab of the Associations > All Associations> Association page.
OR
In universal navigation, go to Residents > Resident portal management.
The All Users page displays. Use the Filter or Search by field to search for the appropriate user you want to send a reset password email to.
Click the More icon to the right of the user and select Send Password Reset.
The user receives an email allowing them to reset their password.