You can issue a full or partial refund for a paid amenity reservation.
Follow these steps to refund amenity reservation payments:
In CINC Connect Admin, go to Amenities > Reservation.
OR
In CINC with universal navigation, go to Associations > Amenities > Reservations.
The Amenity Reservation page displays. Click the More icon to the right of the appropriate reservation and select View Reservation Details.
In the Payments section, click the More icon to the right of the appropriate Paid payment and select Start Refund.
The Payment Detail page displays. Click Start Refund.
Note: If the payment hasn't been posted in CINC, an error displays.
Enter the Refund Amount and then click Refund Payment.