The Emulate User feature allows you to temporarily access the homeowner portal as a specific user, giving you a firsthand view of their experience. This makes it easy to troubleshoot reported issues, validate permissions and settings, and confirm that workflows behave as expected without requiring the user to be present or share credentials.
Follow these steps to emulate a user:
In CINC Connect Super Admin, select Users > All Users on the left side menu. You can also search for units or accounts on the Units tab of the Associations > All Associations page.
OR
In universal navigation, go to Residents > Residents > Resident user management.
The All Users page displays. Use the Filter or Search by field to search for the appropriate user you want to emulate.
Click the appropriate user.
Note: You can also click the More icon to the right of the user and select Emulate User.
Click Emulate User.
Note: You can also click the More icon on the User page and select Emulate User.
Click Start Emulation.
A message displays letting you know you are now emulating the selected user in the homeowner portal. Click Continue.
The homeowner portal displays with you logged in as the selected user.