Reassigning a user allows you to move an existing account to a different association or unit without creating a new profile.
Follow these steps to reassign a user:
In CINC Connect Super Admin, select Users on the left side menu. You can also search for user profiles on the Units tab or Users tab of the Associations > All Associations > Association page.
OR
In universal navigation, go to Settings > Resident portal management > View all associations.
The All Users page displays. Use the Filter or Search by field to search for the appropriate user you want to reassign.
Click the More
icon to the right of the user and select Unit/Account Management.
Note: You can also click the More
icon on the User page and select Unit/Account Management.
The Unit/Account Management page displays. Click Reassign User.
The Reassign User page displays. In the Reassign From section, if the user is associated with multiple units, select the appropriate Association, Unit Number/Home Address, and Account.
In the Reassign To section, select the appropriate Association, Unit Number/Home Address, enter the Account, select the User Profile, and then click Save.
Note: If a matching unit contact exists, the system links the login to it automatically. If the user you're reassigning doesn't match an existing contact, don’t select any option in this section.
The system reassigns the user.