Sending Notifications
Sending Notifications
You can create, schedule, and manage notifications, giving you control over how and when messages are delivered to users.
Follow these steps to send a notification:
In CINC Connect Super Admin, select Communications Center > Notifications on the left side menu.
OR
In universal navigation, go to Communications > Broadcast > Notifications.
The Notifications page displays all the current notifications and includes a count on the top of the page of Sent, Scheduled, and Draft notifications. Click Add New.
The New Notification page displays, along with a Recipients Preview window. This window dynamically displays key information such as the estimated number of recipients, available delivery channels, and if any of these channels are blocked for certain users. This helps you better understand the reach of the communication before finalizing it. Hover over any of the Information icons to view information about any block channels.
From the Select Target drop-down list, select whether you are sending this notification to All Associations, One Association, or a Custom Association Selection.
Notes:
If you are sending to one association or a custom selection of associations, you must then select the appropriate association(s).
If appropriate, select the appropriate user Persona that this notification is being sent to.
If appropriate, select the Board and Committees that this notification is being sent to.
Click Next.
Select the appropriate Delivery Methods, such as Email, SMS Text Message, and Push Notification.
Enter email addresses in the Bcc field as needed.
Enter the Subject and Message.
Click Add Attachment to search for and add a file to the notification.
If applicable, click the toggle to create an optimized SMS version and then enter the appropriate message. This ensures your message is clear, concise, and effective when delivered by text message, where space and formatting are limited.
If applicable, click the Schedule to Send Later? toggle and select the date that you want the notification sent.
Click Send Notification or Schedule.
The system sends the notification immediately or as scheduled.
Notes:
Communications inherit the colors set on the Landing Page. When sent to multiple associations, they use the management company's styling instead.
If you close the notification without scheduling, the system asks if you want to save this notification as a draft. To view drafts, go to Communications Center > Notifications.