The Add New User feature allows you to add a new Connect user account. The system then registers that individual in CINC Connect, but they’ll still need to activate their account before gaining access. Users may include homeowners, residents, or board members, depending on the association and their role in the community.
Note: Adding a Connect user does not update the related unit account. Be sure to make any necessary updates to the unit account separately to keep your data accurate and consistent.
Follow these steps to add a new user:
In CINC Connect Super Admin, select Users on the left side menu. You can also click the More icon and select Add User from the Associations > All Associations > Association page.
OR
In universal navigation, go to Residents > Residents > Registered user management.
The All Users page displays. Click Add New User.
The New User page displays. In the User Info section, enter the user’s First Name, Last Name, Email, and Phone Number.
In the Account/Address Info section, select the appropriate Association, Unit Number/Home Address, and select the appropriate User Profile.
If applicable, click the Send Account Activation Email toggle to ensure an email is sent to the user letting them know their account has been created.
Click Create User.
The system creates the account.