Resolving Duplicate Payment Errors in CINC Core
Resolving Duplicate Payment Errors in CINC Core
Duplicate payment errors can occur in CINC Core when attempting to make multiple payments or post checks. These safeguards are in place to prevent accidental duplicate transactions.
Common Causes of Duplicate Payment Errors and Resolutions
Back-to-Back Online Payments
Cause: CINC has a safeguard that blocks identical payments made in quick succession to prevent accidental duplicates. This applies to online payments such as special assessments or recurring charges.
Resolution: If you encounter a "duplicate payment" error while making multiple online payments:
Allow at least 15 minutes between each payment submission. This gives the system time to process each transaction individually and prevents the duplicate payment safeguard from triggering.
If a homeowner wants to schedule recurring payments for multiple properties using the same payment information, schedule each payment on a different day.
Duplicate Check Numbers
Cause: When posting payments, the system may flag a check number as a duplicate if it matches a previously posted transaction.
Resolution: If the system flags a check number as a duplicate when posting a payment:
Search by check number and amount on the Homeowners > Payment Search screen. See Searching for a Payment If you are using universal navigation, click Accounting > Research > Payment Search.
If you don't find a matching payment, submit a case to CINC Support.