Follow these steps to enable homeowner/resident features:
In CINC Connect Admin, go to Settings.
OR
In CINC with universal navigation, go to Settings > Resident portal management > Global settings.
The Settings page displays. Click the Global Settings tab.
Click the Homeowner/Resident tab.
Enable any of the following toggles to make them available for homeowners and residents:
Option | Description |
Blocked/Stop Payment Homeowners Status | Controls the level of access a homeowner has in the portal when their account is set to Blocked or Stop Payments. |
Profile Update | Determines whether homeowners can update their own name in their profile; does not update in CINC. |
CINC Contact Information Sync | Controls which contract fields system to CINC when a homeowner updates their profile. Only the checked fields update the address record tied to their web registration. |
eStatements Option | Controls whether homeowners see the option to opt into eStatements on their My Profile page. Homeowners on ACH billing need to contact their management company to change their billing type. |
Update Billing Type Owner Address Record | Controls whether opting into eStatements updates the address record marked as Owner Mailing Address to a billing type of eStatements. Homeowners on ACH billing cannot make this change on their own and need to contact their management company. |
Update Billing Address | Allows homeowners to update their billing address for online payments; does not update in CINC. |
Homeowner Closed Violation Presentation Days | Specifies how long closed violations remain visible to homeowners. |
Disable Violation Comments by Status | Prevents homeowners from adding comments to violations in selected statuses. |
ACC Request Closed Statuses List | Defines which ACC request statuses are considered closed and displayed in the complete requests list. |
Homeowner ACC Request New ACC | Controls whether homeowners can submit new ACC requests. |
Homeowner ACC Request Presentation Day | Sets how long ACC requests remain visible to homeowners based on their status. |
Homeowner ACC Request Comments and Attachments for Closed ACC Request | Determines whether homeowners can add comments or attachments to closed ACC requests. |
Homeowner Work Order Notes | Specifies which work order statuses allow homeowners to add notes. |