When a user no longer owns or manages a particular unit (for example, after a sale or transfer), you can remove that unit from their profile while keeping the rest of their account intact. This ensures the user's profile only reflects their current, active units and helps maintain accurate ownership records across your associations.
Follow these steps to remove units from a user profile:
In CINC Connect Super Admin, select Users on the left side menu.
OR
In universal navigation, go to Residents > Resident portal management.
The All Users page displays. Use the Filter or Search by field to search for the appropriate user you want to reassign.
Click the More icon to the right of the user and select Unit/Account Management.
Note: You can also click the More icon on the User page and select Unit/Account Management.
The Unit/Account Management page displays. Click Remove From Units.
The Remove From Units page displays. Confirm the information in the User Info section.
In the Select Units to Remove User From section, select the appropriate Unit/Address and then click Remove From Units.
Note: If you select the Select All option, this user is removed from all units and their account is permanently deleted. This action cannot be undone, and all associated data and access is lost.
