NOTE:
Deleting an Open or Closed Batch
Deleting an Open or Closed Batch
Users with proper permissions can delete the following batch types if the batch is open or does not have associated payments or adjustments:
ACH Payment (Open only)
Beginning Balance
Collection Fee
Delinquent Fee
Extra Fee
Interest
Manual Posting
Post Charges
Statement
Violation
Write-off (Closed only)
NOTE: If you do not see certain options or batches, contact your system administrator to check your permissions.
Deleting an Open Batch
Since the batch hasn’t been finalized, you might delete it if:
The wrong homeowners were added to the batch.
The wrong transaction types, assessment types, or amounts were entered.
The batch was created by mistake and isn’t needed at all.
The batch has the wrong transaction date.
You need to start fresh because there are too many errors to fix individually.
If you realize the assessment type is wrong, you must delete the original transaction and re-enter it with the correct assessment type.
You can’t delete just one line item in a batch. You must either remove a specific homeowner from the batch or delete the entire batch.
If a charge already has a payment attached, the system won’t let you delete it. In that case, the best option is to edit the charge and update the amount to $0.00. This keeps the payment history intact while clearing out the incorrect charge.
To delete an open batch:
Select Homeowner > Batch Posting. If you are using universal navigation, click Accounting > Daily > Batch Posting.
On the Batch Review - Open Batches screen, select Open Batches if not already selected.
Select the Batch Type, and then click Refresh.
Select the checkbox(es) next to the batch(es) to delete, and then click Delete.
When you delete an open batch, the system:
Deletes the entire batch.
Wipes out all charges or payments in that batch (because they were never finalized).
Leaves homeowner accounts and reports unchanged since nothing was ever posted.
If you delete an open batch by mistake:
You’ll lose all work done inside the batch (charges, payments, or adjustments entered).
You may need to recreate the entire batch from scratch, which takes extra time.
If you mistakenly delete the wrong batch, you could delete valid work that another team member was still editing.
Deleting a Closed Batch
Closed batches are already finalized, so deleting them is much less common. However, you may need to delete a closed batch if:
The entire batch was entered incorrectly (wrong assessment, dates, or amounts).
The batch was duplicated and posted twice.
The wrong group of homeowners received the charges.
An accounting correction is required, and re-entering the batch is the cleanest solution.
To delete a closed batch:
Select Homeowner > Batch Posting. If you are using universal navigation, click Accounting > Daily > Batch Posting.
On the Batch Review - Open Batches screen, select Closed Batches.
Select the For Date and To date range.
Select the Batch Type, and then click Refresh.
Enter a Delete Reason.
Select the checkbox(es) next to the batch(es) to delete. and click Delete.
When you delete a closed batch, the system:
Reverses all transactions that were part of that batch.
Removes the charges or payments from homeowner accounts as if the batch was never posted.
Clears the batch from reports, so it no longer displays in financial or homeowner records.
If you delete a closed batch by mistake:
All posted transactions are reversed. This removes charges/payments from homeowner accounts.
Reports and ledgers may no longer balance, since transactions that were already included are suddenly gone.
Homeowner balances may be incorrect, leading to confusion or missed payments.
If the batch included assessments or fees, homeowners might not be billed correctly, and rebilling could cause duplicate charges if not handled carefully.
Audit trails can be affected, making it harder for accounting teams to explain what happened.