The View Account Request Details feature allows you to view user account requests and manage pending requests.
Follow these steps to view account requests:
In CINC Connect Super Admin, select Users > Account Requests.
OR
In universal navigation, go to Residents > Residents > Account requests.
The Account Requests page displays. Use the Filter or Search by field to search for the appropriate account request you want to view.
If an account request has a Status of Pending, click the More icon to the right of the request and select View Account Request Details.
Note: You can also click Confirm Account Request or Deny Account Request.
The New Account Request page displays. View the user information and edit as necessary. Select the User Profile from the drop-down list.
The Match Request to Existing Contact section lets you select from contacts without an email address that may match the incoming request.
Note: If none of the listed options match the incoming request, do not select any of them.
Do one of the following:
• Do not select a contact record. Click Approve. A new contact is created. Click Proceed and then click Done.
• Select a contact record and click Approve. Click Done.
• Click Deny. The Deny Account Request window displays. Enter a note and then click Deny Request.
The system sends an email that they have been approved or that they have been denied and why they have been denied.