Identifying VendorPay Payment Errors
Identifying VendorPay Payment Errors
You can identify and troubleshoot VendorPay payment errors by reviewing invoice history, noting common indicators that a payment may not have been processed, and knowing when to verify bank account setup or escalate the issue for further support.
Select Vendors > Invoices. If you are using universal navigation, click Payables > Invoices > Invoices.
On the Invoice List screen, search for and select the appropriate invoice.
On the Invoice screen, click the History tab.
NOTE: A Missing Bank Account status or not seeing the Debit Requested status are indicators that funds were never debited from the association bank account
Ensure the bank account is set up properly. See Enabling VendorPay for instructions.
If the bank account is set up correctly, open a case with CINC Support to investigate further.